Customer Feedback


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What do our clients think?

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Average rating:  
 124 reviews
by SB on VDL Car Hire
Location: Warwickshire

Really pleased with our experience this year. We have hired with many different companies over the last decade but none have been as good as VDL. Cars are always in excellent condition and when you consider the included extras it can be comparable to other large companies cost wise. The collection at the airport is always seamless too... no queues! One major factor for us on recent visits has been having access to good child car seats. They are well maintained and good specification with VDL. This year we had a small issue with not having GPS but this was resolved extremely quickly and I was really impressed with the customer service.

by Mark Harry on VDL Car Hire
Location: Vale de Lobo

We used VDL for our air transfers and every day in the resort for different trips out. The staff were fantastic , from the booking to collecting us, smart efficient. The cars are immaculate high end vehicles, this made us feel very special and added a really special treat for us all. I will be using VDL even more along with all our friends who are majorly impressed. Thank you to everyone......

by Aileen Watt on VDL Car Hire
Location: England

We have previously used Vdl car hire which was excellent. This year before we booked both car hire and airport transfers we had a few questions etc to ask due to my husbands mobility issues and I have been so impressed with the help we were given particular thanks to Lizzie and Michella. I would never think of using another company now. Excellent service and prices.

by Madeleine Mannix on VDL Car Hire

We love your service – it’s efficient, friendly and easy to use.  We wish this was available everywhere. Thank you so much.

by Rebecca on VDL Car Hire

I have just returned from a week's holiday in Portugal and hired a car with your company on the recommendation of my great friends who live part time in Vale do Lobo.I just wanted to say that it was probably the best experience that  I have ever had hiring a car.  The ease of the booking process followed through to the smoothness of the airport pick up and drop off was fantastic, including adding my husband to the insurance for a couple of days with no fuss.  Definitely a lesson to other big car rental companies.  (We  hired a car with a multi national this Summer in the USA and the service was very poor compared to your company).I did have other quotes in Faro that were cheaper, but I am so pleased that we went with VDL - great service, thank you.

by Westerman on VDL Car Hire

We have just returned from our latest trip to Portugal having used VDL for the first time and I had to take the time to congratulate you on the service you provided.  The attention we received, from our initial enquiry through to the airport transfer and villa car delivery, was absolutely faultless.  We also used your company several times for evening restaurant trips and again, these were of the highest standard.
The quality of the vehicles coupled with a polite and attentive service, all provided at an exceptionally competitive price made a refreshing change.  Our family (mostly in the name of XXXXX) and friends travel to Portugal several times a year and have already started changing bookings over to your company!
Thank you once again and we look forward to speaking with you ahead of our next trip. 

by D Proud on VDL Car Hire
Location: Val do Lobo

Second time we've used and very pleased. Car in excellent condition and all went very smoothly again. Recommend definitely.

by Tomasz Ciesiun on VDL Car Hire
Location: Quinta Do Lago

Very good service, friendly people, nice cars. I am very satisfied.

by Annie McGeoch on VDL Car Hire
Location: Quinta Do Lago

Great service. Professional and friendly staff. Would definately recommend them to anyone!

by SF on VDL Car Hire
Location: Kent

First time we have used VDL car hire and we were very pleased with the friendly and efficient service.We liked having the car delivered and collected from our villa.I look forward to using VDL again, and would certainly recommend them.

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